1. Acceptance of Terms

By accessing or using the website of Serene Urgent Care and Mind Clinic (“Serene,” “we,” “us,” or “our”), located at 4508 W Imperial Highway, Inglewood, CA 90304 (the “Site”), you agree to these Terms and Conditions. If you do not agree, please do not use the Site.

2. Purpose of the Site

The Site is provided for general informational purposes about Serene’s urgent care, family primary care, and mental health services, including our locations, hours, providers, and how to request an appointment. Content on the Site is not a substitute for professional medical advice, diagnosis, or treatment.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this website to seek emergency care.

3. No Doctor-Patient Relationship

Using the Site, submitting a contact form, or requesting an appointment does not create a doctor-patient relationship. A doctor-patient relationship is established only once you are seen and evaluated by one of our licensed providers in person (or through a formal telehealth encounter, if offered). Information you submit through a contact or appointment request form is not reviewed by a clinician in real time and should not be used to describe urgent symptoms.

4. Appointment Requests & Online Scheduling

• Submitting a request through our contact form or online scheduling tool is a request only and is not a confirmed appointment until you receive confirmation from our staff.
• Our online scheduling / patient login system may be operated by a third-party vendor and is subject to that vendor’s own terms of use and privacy practices in addition to ours.
• We reserve the right to cancel, reschedule, or decline appointment requests at our discretion (for example, if a request is outside our scope of services).

5. Insurance Information

Information on the Site about accepted insurance (including Medi-Cal and Medicare) and pricing is provided for general informational purposes and is subject to change. It is not a guarantee of coverage, eligibility, or pricing. Please confirm your specific coverage and costs with our front desk and your insurance provider before your visit.

6. Intellectual Property

All content on the Site — including text, graphics, logos, and images — is the property of Serene Urgent Care and Mind Clinic or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

7. User Conduct

When using the Site, you agree not to:

• Submit false, misleading, or fraudulent information through any form
• Attempt to gain unauthorized access to any part of the Site or its underlying systems
• Use the Site to transmit harmful code (viruses, malware, etc.)
• Use the Site for any unlawful purpose

8. Third-Party Links & Services

The Site may contain links to third-party websites (such as insurance carriers or a patient portal). We do not control and are not responsible for the content, accuracy, or practices of third-party sites.

9. Disclaimer of Warranties

The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to accuracy, completeness, or fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Serene Urgent Care and Mind Clinic and its owners, employees, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Site.

11. Indemnification

You agree to indemnify and hold harmless Serene Urgent Care and Mind Clinic from any claims, damages, or expenses arising from your misuse of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

13. Changes to These Terms

We may revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms. The “Last Updated” date above reflects the most recent revision.

14. Contact Us

Serene Urgent Care and Mind Clinic

4508 W Imperial Highway, Inglewood, CA 90304

(310) 431-4558